Terms & Conditions

Party Decorations UK Limited (9062372)

VAT registration number 246453010

Pricing and Payment
We accept payment via all major UK debit / credit cards and PayPal, items will only be dispatched on receipt of full payment. All price quoted are inclusive of VAT. Prices may change at any time before completion of sale.

Stock Availability
We try to maintain accurate stock quantities on the website. After you've placed an order; if we discover an item is out of stock will notify you immediately, you will then have the option for a partial refund for the out of stock item(s) or a full refund if you desire. If we are unable to contact you by the end of the picking and dispatch process; we will dispatch the order without the out of stock item(s) and issue a refund for the out of stock item(s).

Delivery
Royal Mail orders will be dispatched next working day. Next day deliveries will be dispatched on the same working day if placed before 6:30pm. Estimated delivery times are non-guaranteed. We are not liable for delays caused by external influences.

We only deliver Royal Mail to UK addresses. Orders to addresses outside the UK will be cancelled.

Next Day Delivery to mainland England, Wales and Scotland, excludes NI and remote areas. Next Day Delivery orders to addresses in the excluded list will be sent via Royal Mail 1st Class and delivery times will increase.

The Next Day Delivery option may not always be available. We reserve the right to remove the Next Day Delivery option prior to payment being made.

Cancellation and Returning Unwanted Items
Orders can be cancelled at any time until dispatched by contacting us stating your order number.
After dispatch you can return any unwanted items in their original undamaged condition within 14 days.

To return an unwanted item please post to:
Party Decorations UK Ltd
Unit 5a Pooley Hall Farm Buildings
Pooley Lane
Polesworth
B78 1JA

When returning your item please make sure that:
• Items are packaged securely
• You include your original order number
• You send via recorded delivery

You will be liable for the postage cost and your original delivery cost will not be refunded.

Refunds and cancellations will be proceed within 5 working days.

Damaged Goods
All products are checked prior to dispatch. However, if you receive a damaged item we will offer a full refund or exchange. Please contact us within 2 days of receipt quoting your order number and describing the damage. We may ask for photographic proof or return of the product before processing an exchange or refund.

To return a damaged item please post to:
Party Decorations UK Ltd
Unit 5a Pooley Hall Farm Buildings
Pooley Lane
Polesworth
B78 1JA

When returning your item please make sure that:
• Items are packaged securely
• You include your original order number
• You send via recorded delivery

Initially you will be liable for the postage cost of damaged items, postage fees will be refunded on conclusion of our investigation when found in your favour.